Technology Finally Catches Up With Financial Services’ Customer-centric Vision

Nomis Solutions announced today that Frank Rohde, president, and CEO, will be presenting at the Australian Retail Banking Summit 2017, which will be held in Sydney on May 25 and 26. Rohde’s presentation, “How Technology is Finally Making Customer-centricity a Reality,” reflects the Summit’s theme: “Retail: Ripe for Revolution.”

“We’ve been talking about customer-centric banking for so long that bankers, and customers, have begun to dismiss it as hype,” says Rohde. “But there are banks today that are breaking down the potential barriers that threaten their relevance to consumers. Through data-driven agility and personalized client experience, these banks are delivering greater client satisfaction and stockholder value.”

Rohde’s presentation, which is scheduled for Friday, May 26, at 12:15 p.m., will focus on three key areas that streamline customer experience by anticipating needs and reducing delays:

  • How banks are connecting the dots between digital and physical banking channels to drive sales enablement and customer experience
  • Using front-line offer intelligence to generate and manage personalized offers and become smarter over time with technology like artificial intelligence (AI)
  • Employee-facing solutions that empower representatives with Big Data analytics like price optimization and behavioral segmentation that have traditionally been relegated to the back office

Rohde will also be presenting an award at the 27th Annual Australian Retail Banking Awards, which recognize outstanding achievements in the retail banking sector. The black-tie awards gala will be held on May 25 at the Sheraton on the Park.

A gold sponsor of the Australian Retail Banking Summit, Nomis is used by more than 10,000 bankers around the world, including large banks in APAC using its customer data-led technology solutions to improve the execution of product pricing across both mortgage and deposits portfolios. These solutions tackle both the front-end customer-facing product and price negotiation as well as the back-end analytical pricing. Nomis’ regional headquarters is located in Auckland.